About Us: We are completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us at andrew@langfordwoodcraft.co.uk

Making A Purchase: We offer two methods of making a purchase,

1) By using our printable order forms which can be sent to us by Post or Fax complete with your Credit Card Number, (we accept both Mastercard and Visa Cards) or alternatively you can enclose your cheque, payable to Andrew Langford with the printed order form.

2) Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Go to Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Please remember that the $ and € price shown is a guide and will vary a little according to the exchange rate used by the credit card company. We accept both Mastercard and Visa Cards. We do not charge for any item until it is ready to be shipped. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet

Shipping And Handling. We ship by Royal Mail Small Packet where possible for overseas orders. Within the UK we use Royal Mail Parcel Force. All our prices include postage charges.

Delivery Schedule. We deliver your order as soon as possible. We will normally send your order to you in 2/3 working days . International orders are generally received in under 10 days from shipping. We always keep you informed by e-mail of the stock situation and shipping information. Back Orders:- If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Credit Card Security. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Our Returns Policy. Should your item arrive damaged we will replace it immediately we receive it back, or refund your money if you wish. If the goods are damaged, we will also reimburse the cost of the return shipping. You must inform us in writing by letter, fax or e-mail within seven days of the arrival of the damaged goods that this has occurred and that you intend to return them. Your statutory rights are not affected.

Cooling off Period / Return of goods If for any reason you are not happy with your purchase, you may (at your own expense) return the goods to us in perfect resaleable condition, complete with all original packaging and any documentation supplied to you. You MUST let us know in writing by letter, fax or e-mail within fourteen days from the day after you received the goods that you intend to return them. The goods must be returned as quickly as possible after you advise us that you are going to do so. We will refund the cost of the product (Pounds Sterling) within thirty days of receipt of your advice, however should you not have returned the goods to us, we will deduct from the refund the direct cost of collecting the goods. The above return policy does not apply to goods specially made to the consumer's specifications (Our range of made to order Larger Cabinets). Your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000 where applicable are not affected.

Customer Support and Service If you need to reach us, please e-mail us on andrew@langfordwoodcraft.co.uk. Alternatively, you can call or fax me on 01 465 712789 (International +44 1465 712789) or write to me at Customer Service, Langford Woodcraft, 30 Vicarton St., GIRVAN Ayrshire KA26 9HF Scotland. Our office hours are 9am. to 6pm. UK time Monday to Friday but we check and respond to e-mails regularly 'out of hours' and have a voicemail telephone service. Calls are charged at normal rates.

Privacy Policy I myself am responsible for all privacy matters. We collect the information that you provide at the point of ordering (checkout page) to enable us to process your order promptly and efficiently. Very occasionally we like to keep you informed of new products which have been added to our website. You may of course opt to choose not to receive such information and you may exercise this option at the foot of the ‘Checkout’ page before you submit your order. All information is collected by us for the above usage only. We do not, under any circumstances, make your details available to any third party for any reason whatsoever. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Complaints. We hope of course you never have any cause to complain about our products or service but if you do you can rest assured that it is our policy to handle complaints promptly, fairly and effectively. We are proud of our reputation and value your custom. Any complaints are dealt with personally, and we endeavour to respond to all complaints within five working days. At that time we will advise you how long it will take us to resolve your complaint, and we will keep you informed as to the action we are taking to that end. You will be kept fully informed as to the results of any complaint. Simply e-mail andrew@langfordwoodcraft.co.uk for my immediate attention.

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Andrew Langford (Woodcraft)
30 Vicarton Street
Girvan
Ayrshire
KA26 9HF
Scotland

Tel or Fax: (+44) 01465 712789

E-mail: Andrew Langford (Woodcraft)