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About Us Langford Woodcraft is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link in our Home page or use the 'Contact Us' form.

 

Our Contact details:

Langford Woodcraft

30 Vicarton Street, GIRVAN, Ayrshire KA26 9HF Scotand

Phone: 01465 712789

Email: andrew@langfordwoodcraft.co.uk

 

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

 

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

 

We accept Visa and Mastercard, American Express and most Bank Masetro cards Payment for your order is made when you place your order on line, We are then advised automatically that you have placed an order, and paid for it. We will then undertake to get your order despatched to you as soon as possible, and within a seven day period.

 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We ship by Royal Mail Small Packet where possible for overseas orders. Within the UK we use Myhermes and / or Royal Mail Parcel Force and / or First Class Packet Post. All our prices include postage charges.

Delivery Schedule We deliver your order as soon as possible. We will normally send your order to you in 2/3 working days. International orders are generally received in under 10 days from shipping.

We always keep you informed by email of the stock situation and shipping information.

Back Orders:- If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges We are not registered with VAT, and so do not charge VAT. For trade customers, this means that they cannot claim back any V AT element.

Credit Card Security When you place an order on line, and choose to pay by Credit / Debit card, your card details are automatically forwarded to

PayPa Software who are fully PCI DSS (Payment Card Industry Data Security Standards) compliant and who then clear your payment. They will then advise us that you have paid for your order, and instruct us to forward your completed order to you. We here at Langford Woodcraft will never receive your card details for an on-line order.

 

Should you wish to use our mail order form, or to place your order by phone, then we will put your payment through PayPal Software for clearance.  

Guarantee Our Returns Policy. Should your item arrive damaged we will replace it immediately when we receive it back, or refund your money if you wish. If the goods are damaged, we will also reimburse the cost of the return shipping. You must inform us in writing by letter or email within seven days of the arrival of the damaged goods that this has occured and that you intend to return them. Your statutory rights are not affected.

Reaching Us If you need to reach us, please email us using the link on the Home page, alternatively, you can call on 01465 712789 (International +44 [1465 712789) or write to us at

LANGFORD WOODCRAFT, 30 Vicarton Street, GIRVAN. Ayrshire. KA26 9HF SCOTLAND

Privacy Policy I my self am responsible for all privacy matters. We collect the information that you provide at the point of ordering (checkout page) to enable us to process your order promptly and efficently. All information is collected by us for the above usage only. We do not, under any circumstances, make your details available to any third party for any reason whatsoever. All information is collected lawfully and in accordance with the Data Protection Act 1998

 

LANGFORD WOODCRAFT do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Our Returns Policy. Should your item arrive damaged we will replace it immediately when we receive it back, or refund your money if you wish. If the goods are damaged, we will also reimburse the cost of the return shipping. You must inform us in writing by letter or e-mail within seven days of the arrival of the damaged goods that this has occured and that you intend to return them. Your statutory rights are not affected.

 

Cooling off Period / Return of goods. If for any reason you are not happy with your purchase, you may ( at your own expense) return the goods to us in perfect resaleable condition, complete with all original packaging and any documentation supplied to you. You MUST let us know in writing by letter, or e-mail within fourteen days from the day after you received the goods that you intend to return them. The goods must be returned as quickly as possible after you advise us that you are going to do so. We will refund the cost of the product ( Pounds Sterling|) within thirty days of receipt of your advice, however should you not have returned the goods to us, we will deduct from the refund the direct cost of collecting the goods. The above return policy does not apply to goods specially made to the consumer's specifications ( Our range of made to order Larger Cabinets). Your statutory rights under the Consumer Protection ( Distance Selling) Regulations 2000 where applicable are not affected.

 

Complaints. We hope of course you never have any cause to complain about our products or service but if you do you can rest assured that it is our policy to handle complaints promptly, fairly and effectively. We are proud of our reputation and value your custom. Any complaints are dealt with personally, and we endeavour to respond to all complaints within five working days. At that time we will advise you how long it will take to resolve your complaint, and we will keep you informed as to the action we are taking to that end. You will be kept fully informed as to the results of any complaint. Simply email andrew@langfordwoodcraft.co.uk for my immediate attention.

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